Terms & Conditions

By booking with us, you are agreeing to our terms and conditions.

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1.1 - Once payment and booking forms have been received you are deemed to have accepted these Terms and Conditions and have entered into an agreement with Acer Forest School.

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1.2 - The agreement is between Acer Forest School and the attendee/parent/guardian named on the booking form. 

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1.3 - We reserve the right to refuse a booking to any parties or individuals without the need to give a reason. In this instance you will be reimbursed the money paid on booking,

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1.4 - Your session place will not be reserved until payment has been received.

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Prices:

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2.1 - We are an independent Forest School and we do aim to limit our prices. However we reserve the right to alter our prices due (but not limited) to unforeseen circumstances such as transport, increasing material costs and labour.

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2.2 – In the event that prices increase, you will be notified as soon as possible. If the increase is more than 15% you will be able to cancel your sessions and be eligible for a refund.

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2.3 - Forest Parties - Party numbers will need to be confirmed at time of final payment. Changes of numbers or activities after this time will not be refundable.

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Cancellations:

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3.1 - Forest School sessions are unlikely to be cancelled, however if weather conditions pose an adverse risk, we reserve the right to cancel for health and safety reasons. In this instance, we will offer an alternative session as soon as is practicably possible. If the participant is unable to attend any of the alternative sessions offered, no refund will be given.

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3.2 - Should it not be possible to run a Forest School session due to staff illness or unforeseen circumstances, we reserve the right to cancel. We will contact you via the method you have requested on the parent/carer consent form as soon as is appropriately possible. In this instance, we will offer an alternative session as soon as is practicably possible. If the participant is unable to attend any of the alternative sessions offered, no refund will be given.

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3.3 - We do not offer a refund for individual sessions missed, as part of term bookings.

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3.4 - If you have booked for a Forest School term/holiday fun day/outdoor learning/ party, we require 28 days’ notice to receive a full refund.  If notice is given less than 28 days prior to the booked event, we reserve the right not to offer a full refund.

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3.5 - We go out in all kinds of weather including (but not limited to) heat, cold, rain and snow. If you decide not to attend the session due to weather conditions, no refund will be given.

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3.6 – In the unlikely event that our numbers are deemed too low to run the session, we reserve the right to cancel. In this instance, you will be offered an alternate session or refund.

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Conduct on site:

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4.1 - At Acer Forest School we are out in all weathers, as this is a fundamental part of the learning experience. Therefore, it is vital that each individual is suitably dressed for each session in all weathers. If participants are not suitably dressed, we reserve the right to refuse entry. Should this be necessary, no refund will be given.

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4.2 – Attendees and associated contacts are required to behave respectfully towards everyone on site at Acer Forest School. This includes via the use of modern technology off-site (including social media).

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4.3 - We will always do our best to ensure positive behaviour on site, however we are aware that situations such as bullying or negative behaviour can occur. If such instances arise, we will communicate with all parties involved and if necessary discuss an action plan. If bullying or negative behaviour continues and others are at risk or the Forest School ethos is jeopardised, Acer Forest School reserves the right to refuse entry and withhold any fees that have been paid.

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4.4 – Refusal to entry on site and/or removal during the session will be implemented at the discretion of the Forest School Leader in circumstances such as:

·         Intoxication

·         Misuse of drugs (recreational or otherwise)

·         Abusive behaviour

·         Continued misuse or dangerous use of tools or equipment

If any of the above has occurred, no refund will be given.

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4.5 - Acer Forest School is a strictly no smoking or vaping site and we operate a zero-tolerance policy to inappropriate or offensive language.

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Accidents & Incidents:

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5.1 - We endeavour to provide the safest learning environment within our Forest School, however due to the nature of self-discovery that the Forest School ethos encourages, there is of course an element of risk. We will complete thorough Risk Benefit Assessments and follow Policies & Procedures. Before every session the relevant checks will be carried out but no learning experience can be 100% safe and taking risks is part of learning.

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5.2 - We will use control measures to ensure the actions following an accident/incident are dealt with in the correct manner. In the unlikely event that an accident/incident does occur, the Forest School staff reserve the right to contact the emergency services if deemed necessary.

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Allergies and Medications:

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6.1 – As part of the booking process you will be required to complete a health waiver form, to ensure that Acer Forest School staff are aware of any known allergies and medical conditions of all attendees.

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6.2 – By accepting the Terms and Conditions you are acknowledging that being outdoors carries an element of risk with regard to allergies or the need for medicine. Acer Forest School will complete a site check before each session in order to minimise the risk. We will endeavour to follow good practice and reduce the chance of an allergic reaction or other medical situation arising.

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6.3 – If the attendee requires any regular medication, we reserve the right to refuse entry if, on arrival, the attendee does not provide the correct medication e.g. asthma pump. No refund will be given in the above instance.

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6.4 – If the attendee has any known allergies such as nuts, we suggest that you provide suitable food to limit the risk of incident. Acer Forest School will not be held responsible for ingestion of allergens on site. It is the attendee's responsibility to only consume food and drinks which are suitable for them.

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Digital Photos/Mobile Phones/Social Media:

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7.1 - Acer Forest School reserves the right to use all of the above media for promotional / marketing / evidence purposes. However, if you do not wish the attendee to feature in any such media, please specify on the relevant forms at time of booking.

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7.2 - If attendees bring any devices, forms of communication or technology onto site, they will be asked to store them in an appropriate location. These should not be kept on their person. If continued use or misuse of technology is witnessed or reported, the device/s will be removed and only returned at the end of session. Please do not use any devices unless you have prior permission from the Forest School Leader. We reserve the right to protect everyone’s privacy. It is our duty to ensure privacy is provided and we will ask you to put all devices away if we see them on site.

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Complaints​:

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8.1 - Acer Forest School takes any complaint about our services, staff or site very seriously. We will endeavour to resolve any problems/situations in a timely and professional manner. Acer Forest School strives to always take an open and honest approach when dealing with any complaints or concerns.

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8.2 - If a complaint/issue/concern with Acer Forest School arises, please approach calmly and wait until the Forest School Leader has all the participants safe. We will always make time to discuss issues/questions, at the appropriate time and if necessary a meeting can be scheduled. Acer Forest School will not tolerate any form of abuse or disrespect of our staff. 

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8.3 - If the complaint/concern is of a sensitive nature or you do not feel comfortable discussing this in person, please contact us via email: acerforestschool@outlook.com or contact us by phone. If an issue is unresolved and you wish to take it further, please lodge your complaint in writing within 28 days of the initial complaint and Acer Forest School will deal with it accordingly.

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Publication:

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9.1 - For marketing purposes and connecting with the community Acer Forest School will use images and recordings that are taken during sessions. We will use and share images and recordings on different social media platforms, unless specified not to in your booking form. Acer Forest School will ensure that the confidentiality, privacy and GDPR (General Data Protection Regulations) are followed and no private information is shared.

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Forest Stay & Play

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10.1 - When booking you have two options for payment - one-off session or plan

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10.2 - Plan information:

-The plan is only valid for 1 adult & 1 child - any additional adults or children will need to be paid for before the session via the website

-We currently run sessions on Thursdays, Fridays & Saturdays. Therefore, once purchased,  it is your responsibility to contact us to book in the dates you require. We will try our best to accommodate your request, however if we are fully booked you will not be able to attend on the dates you have requested. Book early to avoid disappointment

-You must always ensure that you have booked before your session. Please do not turn up without booking as you will be refused entry

-The plan does not include sessions that are run for special events e.g. Easter parties etc.

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10.3 - There is no guarantee that we will run every week

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10.4 - If a transfer of a booking is requested it is at the discretion of Acer Forest School to accept or deny your request

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Email: acerforestschool@outlook.com